Communicating Well: A Fundamental Toolkit Book «DIRECT · 2024»

One day, a customer asked Marcus how they’d solved their famous feud. Marcus pointed to a small, dog-eared book on his counter: Communicating Well: A Fundamental Toolkit .

“Now,” said Mr. Alder, “describe the problem as a shared puzzle, not a personal attack.” communicating well: a fundamental toolkit book

Marcus repeated: “You feel unsafe and disrespected when the delivery blocks your exit. Did I get that?” One day, a customer asked Marcus how they’d