I installed a “Default Lock” protocol. For 70% of the trivial administrative choices, I set a hard default (e.g., “Form B is always used unless the patient is over 65”). The nurses revolted. They said I was removing their autonomy.
I have sat in control rooms where a single operator manages the cooling systems of a data center, and I have watched parents in a grocery aisle choose between 22 brands of yogurt. Neurobiologically, these two states are indistinguishable. When the cognitive load exceeds 70% of working memory capacity, the brain defaults to one of two pathologies: (doing nothing) or heuristic substitution (choosing based on an irrelevant cue, like package color). sophia locke pov
End of Paper.
Here is what I learned: